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Frequently Asked Questions
On this page find answers to questions about new
accounts and bonuses, financial
questions, and questions about legal
and security issues. If you don't find your question here, or if
your question is not answered to your satisfaction, contact
us, 24 hours a day, 7 days a week.
New accounts & bonuses
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Financial Questions
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Legality, Security and Service
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New accounts & bonuses
How do I open an account? How do I register?
Opening an account with us is fast and easy. Once you open your
account at Enter Online Casino, you will be a registered player and
you can easily deposit money, play games, and withdraw money. When
you open
your account, you will be connected by secure connection to our
server where you will:
- Choose a username and password
- Choose the amount of money you would like to start with (it's
easy to add more at any point), and the method of payment you
desire (FirePay, PayPal, Visa, Mastercard, ClearChex, prepaid ATM
or Western Union )
- Enter your personal account information (address, account
number)
When choosing your account name, please keep the following points
in mind:
- Your account name must be unique, and it should not contain
special characters (like # or %).
- Your account name can contain numbers, but it must start with
a letter.
- Your account name must be from 3 to 15 characters long. Please
keep in mind that spaces are counted as characters.
You must be over 18 years of age in order to play. For easy
access to your casino account, please remember to write down your
information and keep it in a safe place.
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I cannot open an account.
If you are experiencing difficulties signing up, it may be
because either the account name you chose is already in use, or it
is not a valid name. In order to create your account we require that
you enter a unique name (one that has not been previously used by
anyone). Also, please keep the following points in mind:
- Your account name must be unique, and it should not contain
special characters (like # or %).
- Your account name can contain numbers, but it must start with
a letter.
- Your account name must be from 3 to 15 characters long.
- Spaces are counted as characters.
If you are still having difficulties, please contact
us for more help.
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What do I do if I forget my account name/ password?
If you have forgotten or misplaced your account information,
simply contact
us.
For faster service and security purposes, and to guarantee all
your data is kept confidential and safe, we ask that you include
your telephone number and date of birth to verify we are providing
the information exclusively to the account holder.
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Can I change my login Id/ account name?
For security purposes, it is not possible to modify your account
name; however, your password can be changed.
To have your password changed, simply contact
us and they will be happy to change it for you. You will need to
provide us with your current account name and password as well as
the new password you would like. If you've misplaced your current
password, we will need you to include your telephone number and date
of birth for verification.
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How do I change/ update my personal information?
To change your personal information as registered, please contact
us. You will need to provide us with your current account name
and password. If you've misplaced your password, we will need you to
include your telephone number and date of birth for verification.
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How do I close my account?
Your account will close automatically after 60 consecutive days
of not logging in. Make sure to withdraw any available funds before
the end of this 60-day period.
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Is my account secure?
The Enter Online Casino payment options system uses 128 bit
encryption to ensure the highest level of privacy and
confidentiality of your data, and to avoid interception or
alteration of your information when it is transmitted. Our goal and
commitment is providing you with security on all your transactions.
We invite you to learn more about our Security,
Privacy,
and our Code
of Conduct.
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How do I receive my bonus promotion?
Just make a purchase and enter the Bonus Code given in the space
provided on the Cashier
form. If you forgot to enter the bonus code or feel uncertain as to
whether or not it was added, feel free to contact
us; they will add the relevant bonus to your casino account
immediately! Be sure to ask for the cash out rules for the bonus
amount added.
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What are your policies for cashing out bonuses?
Bonus requirements vary from promotion to promotion; please contact
us and find out the requirements to cash out the specific bonus
offer you have or will receive. Be sure to read the Disclaimer at
the bottom of every promo letter you receive, at our site on the
advertising banner or at the detail
page for our Current Promotion.
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Financial Questions
General Financial Questions
What is the cashier and how does it work?
The Cashier
allows you to either deposit or withdraw funds from your casino
account. Simply click Cashier
here, or note that the Cashier is available at all times via the top
navigation bar. You must be a Player of Enter Online Casino to
access the Cashier. Join
now if you are not already a Player.
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How do I receive a history of my financial transactions?
Simply contact a Payment Options Center customer care
representative at info@pay-pro.com requesting this
information and it will be sent to you via e-mail in a timely
manner. Please be sure to include your telephone number, account
name, date of birth (for security verification) and the date ranges
for the information requested.
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Deposits
How do I add credits to my account/ make a deposit/ purchase
casino chips?
To add funds to your casino account, please go to the Cashier
and select the Add Funds button. You will be taken to Enter Online Casino's Payment Options Center, where you have the option to
transfer funds make a purchase with the card on file or use another
card, if preferred. Credits are automatically added to your account
within seconds.
You can use Visa, MasterCard, Wire, Check or Money Order to make
deposits.
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What is the minimum deposit?
The minimum deposit is $20.00.
Which currency can I play in?
At this time all transactions are processed in US Dollars and
will be converted by your bank using the current rate of exchange.
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What payment options do I have?
You can deposit funds using any of the following:
- Visa or MasterCard
- FirePay
-
ClearChex
- Western Union
- Money Order
- Check
- Bank
Wire
- Prepaid ATM
Visa, MasterCard, ClearChex and PayPal deposits are credited
immediately, However other methods of deposit will be credited to
your account after they are verified by our accounting division.
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What credit cards can I use?
You may use Visa or MasterCard charge, debit or check cards to
make your purchases.
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Do credit card fees apply?
We do not charge any fees on deposits. We recommend that you
check with your issuing bank (bank that issued your credit card).
They may apply extra charges to your purchase for the processing of
internet transactions.
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Why is my credit card being declined?
Declines may result for any one of the following reasons:
- Many banks are currently limiting the use of their cards for
gaming purposes.
- You have entered an incorrect expiration date.
- You have entered incorrect mailing address on the application
form. (the mailing address where you receive your credit card
statements)
- Your credit limit has been exceeded.
- You have used a credit card type not accepted by Enter Online Casino's Payment Options Center.
Please contact your bank for details regarding this issue and try
again. Or, contact
us now.
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How is my purchase reflected on my bank statement?
Your purchase will reflect on your bank statement in one of
several ways depending on the bank that processes the transaction.
You will receive confirmation of your billing details via e-mail to
the address you supplied upon registration. If you have any
questions as to whether or not a charge belongs to our casino please
contact customer care at info@pay-pro.com or telephone
800-773-4829 and our Customer Care Representatives will verify any
charge made by us.
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Withdrawals
How do I cash out/make a withdrawal?
In Order to cash out go to the Cashier
and use the 'Withdraw' option. Enter the amount you wish to withdraw
and submit the form.
You will receive a confirmation within seconds of your request.
If you have not received it yet, please contact
us and we will be able to confirm your withdrawal request.
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Can I withdraw my money at any time?
For verification purposes, you are required to wait 8 hours after
your last deposit to your casino account is made before you are able
to request a cash-out. You may proceed to withdraw the desired funds
after the 8-hour period.
Please be advised of our bonus requirements. Your bonus amount
will be deducted if the stated wagering requirements have not been
met. Please contact
us to find out more about our bonus requirements for a specific
bonus code. You can also read details about our current
promotion in the About
Us section.
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What are your policies for cashing out bonuses?
Bonus requirements vary from promotion to promotion; please feel
free to contact
us to find out the requirements to cash out the specific bonus
offer you have or will receive. You can also read details about our
current
promotion in the About
Us section.
Requirements are included in all promo letters.
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Are there any charges when I withdraw?
The following fees apply to withdrawals by check or wire. Contact
us for more information on crediting money back to your credit
card. Withdrawals are subject to a $5.00 dollar fee for amounts over
$25.00 dollars. In addition, your bank may impose internet
transaction fees; please contact your bank for information regarding
this issue.
- A Fast Track Refund can be issued at your request for a $10
charge. In addition, a delivery fee below will be deducted from
the withdrawal amount and the balance will be forwarded to you by
your nominated withdrawal method.
- Wire fee of US$40.00 dollars if your bank is located in the
United States.
- Wire fee of US$55.00 dollars if your bank is located
Internationally.
- Fed-Ex Express Delivery fee of US$27.00 dollars whether you
are located in the United States or Internationally.
In the event that you provide us with an incorrect mailing
address, there is a $35.00 dollar fee for reissuing that particular
check. We will only reissue a check 1 month after it has been mailed
to an address in the US and 2 months if they were mailed
internationally.
Please email customer care at info@pay-pro.com, or contact
us for more information.
Can I modify/cancel my withdrawal after I make it?
Depending on the status of your withdrawal, you may or may not be
able to modify/cancel it. Please contact
us for more information.
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Legality, Security and Service
Is wagering online legal?
We operate in compliance with applicable local laws and
licenses.
Since laws vary based on each players specific location, whether
on not you should play depends upon the locale which governs your
movement in the free world. For more information on the legalities
of gaming online in your jurisdiction, contact your local officials
for more information.
All users must be at least 18 years of age.
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Is Enter Online Casino licensed?
Enter Online Casino is fully licensed to operate on the World
Wide Web and complies with applicable local laws. We support and
work closely with the Interactive Gaming Council on its efforts and
development of a fair Code of Conduct for Internet gaming
establishments.
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Is my privacy ensured?
Your information will not be displayed to any third parties. We
do not, without authorization, disclose information about your name
or other identifying particulars of you, or use this information for
a purpose other than the purpose for which the information was
given. The confidentiality of your data is guaranteed. We invite you
to read more about our Privacy,
our Security,
and our Code
of Ethics.
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What are the casino rules & regulations?
Please click here to view our Terms
& Conditions.
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When will I receive a response via e-mail/phone?
Our players are our first priority! It is our goal and commitment
to assist you in a timely manner and make sure you receive the
satisfaction you expect.
We strive to provide our customers with first class; timely,
accurate and courteous service 24 hours and 7 days a week.
If the service provided has not been satisfactory, please send
your comments to supervisor@enter-online-casino.com
and they will take immediate action.
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When will I be assisted on the Live Support Chat?
You should be assisted immediately. If you have not been able to
connect to our Instant Live Support Chat, please send an e-mail to
supervisor@enter-online-casino.com
and we will make sure this situation is corrected.
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I have a question/concern that's not listed here.
Please contact
us with the following information:Your name, Casino account name
and an exact description of your question/concern. We guarantee that
you will be assisted in a timely manner. If not, please send an
e-mail to supervisor@enter-online-casino.com
and we will make sure this situation is corrected
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